Last updated: 6 October 2026
1. Our commitment
Austra Energy respects your privacy. This policy explains how we collect, use, store and protect personal information when you visit our website, request information, contact us or use our services.
2. Information we collect
We may collect information you give us directly, including your name, email address, phone number, address, business details, energy requirements and any message or documents you choose to send.
When you use our website, we may also receive limited technical information such as your IP address, device and browser type, pages viewed, referral source and the time spent on our site.
3. How we use information
We use personal information to respond to enquiries, prepare quotes, assess suitable solar, storage, EV charging or bioenergy solutions, provide customer support, operate and improve our website, and meet legal obligations.
We may also send service updates or marketing communications where you have asked to receive them. You can opt out of marketing emails at any time using the unsubscribe link or by contacting us.
4. Cookies and website analytics
Cookies and similar technologies help the website function, remember preferences and understand aggregate website use. Cookies do not ordinarily identify you personally. You can control cookies through your browser settings, although doing so may affect some website features.
We do not sell personal information or use it for unrelated advertising purposes. If we introduce new analytics or advertising services, we will update this policy before they are used.
5. Sharing information
We share information only where it is necessary to provide our services, respond to your request, operate our systems or comply with the law. This can include trusted service providers such as hosting, website, customer-relationship, email and payment providers.
Those providers may process information outside your state or country. We take reasonable steps to use providers that apply appropriate safeguards and to limit their access to what they need to perform their work.
6. Storage, security and retention
We use reasonable administrative, technical and organisational safeguards to protect information from loss, unauthorised access, alteration or disclosure. Internet transmission cannot be guaranteed to be completely secure, so please take care when sending sensitive information online.
We keep information only for as long as needed for the purposes described in this policy, to maintain business records or to meet legal and regulatory requirements.
7. Your choices and rights
You may ask to access, correct or delete personal information we hold about you, or ask us to stop using it for marketing. We may need to verify your identity and may retain information where required or permitted by law.
8. Other websites
Our website may link to third-party websites. Austra Energy is not responsible for their privacy practices, and we encourage you to read their privacy policies before providing them with personal information.
9. Contact us
For questions about this policy or to make a privacy request, email info@austraenergy.in or contact Austra Energy at FF 3E, Subham Square Complex, Karambakkam Main Road, Porur, Chennai 600116, India.
10. Policy updates
We may update this policy when our practices or legal requirements change. The latest version will always be published on this page.